bv77 Privacy Policy — How We Protect Your Data
This Privacy Policy explains what personal data bv77 collects from players in Bangladesh, how it is used, how it is protected, and your rights regarding your personal information.
1. Introduction
bv77 ("we", "us", "our") operates the online gaming platform at bv77.ws and is committed to protecting the privacy and personal data of all players who register and use the Platform. This Privacy Policy applies to all personal data collected through the bv77 website, mobile browser interface, account registration process, payment transactions, and customer support interactions.
By registering an account with bv77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not register an account or use the bv77 Platform.
Data Controller: bv77 is the data controller for personal data collected through the bv77 Platform. All queries relating to personal data, including access requests and deletion requests, should be directed to our support team via [email protected].
2. What Data We Collect
bv77 collects personal data that is necessary for providing a safe, fair, and compliant online gaming service to players in Bangladesh. The categories of data collected are described below.
Name, date of birth, national identity card (NID) number, and a profile photograph collected during KYC verification. This data is used to verify your identity and confirm eligibility to use the Platform.
Payment method details including your registered bKash, Nagad, Rocket, or Upay mobile wallet number, and transaction records (deposit amounts, withdrawal amounts, dates, and reference numbers). Card details for Visa or Mastercard deposits are handled by a PCI-compliant payment processor and are not stored on bv77 servers.
IP address, device type (Android or iOS), browser version, operating system, screen resolution, and mobile network operator. This data is used for fraud prevention, security monitoring, and platform optimisation for Bangladesh's 4G mobile networks.
Records of games played, bets placed, winnings, losses, bonus usage, and session durations. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring (including automated alerts for unusual betting patterns).
Pages visited, features used, time spent on each section, links clicked, and navigation paths through the Platform. Collected via cookies and server logs. Used to improve the Platform's user experience for Bangladeshi players on mobile devices.
Documents submitted for Know Your Customer (KYC) verification, including national identity card scans, selfie photographs, and proof of payment method ownership. Stored securely for the duration required by applicable anti-money laundering obligations.
3. How We Use Your Data
bv77 uses the personal data it collects for the following specific purposes. We do not use your personal data for any purpose not listed here without first obtaining your explicit consent.
- To register and maintain your bv77 account, including verifying your identity and age (21+) as part of the KYC process.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
- To provide customer support, respond to account queries, process responsible gaming requests (deposit limits, self-exclusion), and resolve payment disputes.
- To detect and prevent fraud, money laundering, underage gambling, duplicate account registration, and other prohibited activities on the Platform.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and law enforcement requests made through lawful process.
- To improve and personalise the Platform experience for players in Bangladesh, including optimising game recommendations, bonus offers, and mobile performance on local networks.
4. Legal Basis for Processing
bv77 processes your personal data on the following legal bases: (a) Contractual Necessity — processing required to fulfil our obligations under the Terms and Conditions you accepted when registering, including account management, payment processing, and platform access; (b) Legal Obligation — processing required to comply with applicable legal requirements including KYC, AML, and age verification obligations; (c) Legitimate Interests — processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your data protection rights; and (d) Consent — where you have explicitly provided consent for a specific processing activity, such as receiving promotional communications.
Where bv77 processes your data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent for any specific processing activity, contact [email protected].
5. Sharing Your Data with Third Parties
bv77 does not sell your personal data to third parties. bv77 shares personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Payment processors: financial data is shared with bKash, Nagad, Rocket, Upay, and card payment processors solely for the purpose of completing your deposit or withdrawal transaction. These providers are bound by their own data protection obligations.
- KYC and identity verification providers: identity data submitted during KYC is processed by our verification service provider operating under confidentiality obligations.
- Game content providers: gameplay data (session information, bet records) may be shared with licensed game providers such as Evolution Gaming, Ezugi, Pragmatic Play, and Spribe for the purpose of game integrity verification, dispute resolution, and RNG audit compliance.
- Legal authorities: bv77 may disclose personal data to law enforcement, regulatory authorities, or courts where required by applicable law, court order, or lawful regulatory demand. bv77 will only disclose the minimum data necessary to satisfy the legal requirement.
No Data Sales: bv77 does not sell, rent, or trade your personal data with marketing companies, data brokers, or any other commercial third party. Your data is used only to operate and improve the bv77 Platform and to comply with legal obligations.
6. Data Security
bv77 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and the bv77 Platform is protected using SSL (Secure Sockets Layer) encryption. All stored personal data is held on secured servers with access restricted to authorised personnel only.
bv77 employs the following specific security practices: password hashing using industry-standard algorithms; access controls limiting internal data access to staff with a legitimate business need; regular security assessments; and anomaly-detection systems to identify unusual account activity. Despite these measures, no online system is 100% impenetrable. bv77 will notify affected players promptly in the event of a data breach that poses a significant risk to their rights and interests.
Your Responsibility: You are responsible for keeping your bv77 login credentials (mobile number and password) confidential. bv77 will never ask for your password via email, SMS, or live chat. If you suspect your account has been accessed without your authorisation, change your password immediately and contact our support team.
7. Your Data Rights
As a bv77 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. bv77 will respond to all data rights requests within a reasonable timeframe.
bv77 will not charge a fee for handling data rights requests made in good faith. In the event that a request is manifestly unfounded or excessive, bv77 reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation provided.
8. Cookies and Tracking Technologies
bv77 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the bv77 website. bv77 uses the following types of cookies: (a) Strictly Necessary Cookies — required for the Platform to function, including session authentication and security tokens. These cannot be disabled. (b) Functional Cookies — used to remember your preferences such as language settings and logged-in state between sessions. (c) Analytics Cookies — used to collect aggregated, anonymised data about how players use the Platform, helping bv77 identify areas for improvement. bv77 does not use third-party advertising or retargeting cookies.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the bv77 Platform from functioning correctly and may result in your inability to log in or complete transactions. bv77's use of analytics cookies does not involve any identification of individual players — all analytics data is aggregated and anonymised before processing.
9. Data Retention
bv77 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply: account and identity data is retained for the duration of your account and for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping obligations; transaction records are retained for a minimum of 5 years from the date of the transaction; KYC documents are retained for the period required by applicable AML regulations; gaming activity records are retained for a minimum of 3 years for dispute resolution purposes; and cookies and analytics data are retained in accordance with the applicable cookie expiry period (session cookies expire when the browser is closed; persistent analytics cookies expire after 12 months).
When personal data is no longer required and no legal retention obligation applies, bv77 will securely delete or anonymise it. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and platform improvement purposes.
10. Children and Minors
The bv77 Platform is strictly for adults aged 21 and above. bv77 does not knowingly collect personal data from any person under the age of 21. The registration process includes age verification steps, and KYC verification confirms the age of all players before withdrawals are processed. If bv77 discovers that personal data has been collected from a person under 21, it will immediately close the associated account, void any transactions, and securely delete the data in question.
Parental Guidance: If you are a parent or guardian and believe that a person under 21 in your care has registered an account with bv77 or accessed the Platform, please contact us immediately at [email protected]. We will investigate and take prompt action, including account closure and data deletion.
11. Third-Party Links and Services
The bv77 Platform integrates with third-party game providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and others) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). When you use these integrated services, your data is also subject to those providers' own privacy policies. bv77 is not responsible for the data practices of third-party providers. bv77 selects service providers who maintain appropriate data security standards and processes data only on bv77's documented instructions where a data processing agreement is in place.
12. Changes to This Privacy Policy
bv77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where a new category of data is collected or a new purpose for processing is introduced — bv77 will provide reasonable advance notice to registered players via the Platform or by email. The date of the most recent revision is displayed at the top of this page.
Continued use of the bv77 Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a revised Privacy Policy, you should close your account and cease using the Platform. Historical versions of this Privacy Policy are available on request from our support team.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bv77 handles your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently.
Email: [email protected]
Our support team responds to all privacy enquiries including data access requests, deletion requests, and consent withdrawal notices. Response times are typically within 2 business days. All communications regarding personal data are handled securely and confidentially.
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